Homegroup, one of the UK’s largest regional social landlords, is using Citrix Online’s web conferencing technologies to help transform they way they do business. The tools are enabling more than 4,000 employees to communicate online across Homes’ 565 UK locations significantly cutting their million pound travel expense budget, and increasing employee productivity and customer service. Their adoption of the technologies is part of a company-wide transformation programme to improve customer satisfaction, rationalise complex business processes and reduce company expenditure.
Amersham, UK. - 20th October, 2009: Homegroup, one of the UK’s largest regional social landlords, is using Citrix Online’s web conferencing technologies to help transform they way they do business. The tools are enabling more than 4,000 employees to communicate online across Homes’ 565 UK locations significantly cutting their million pound travel expense budget, and increasing employee productivity and customer service. Their adoption of the technologies is part of a company-wide transformation programme to improve customer satisfaction, rationalise complex business processes and reduce company expenditure.
Using Citrix Online’s award-winning online meeting service GoToMeeting, Homegroup has removed the need for non essential travel to face-to-face meetings by conducting online sessions between dispersed staff and project teams. Also because meetings can be started instantly from any desktop, Homegroup has also eliminated the time and hassle of organising complex (and costly) meetings. Sessions can be arranged with ease whenever they are required, and at very short notice.
Homegroup is using Citrix Online’s web event service GoToWebinar to communicate CEO company announcements and plans to up to include up to 1,000 people at one time. Its streamlined self-service interface with handy record feature ensures anyone who is unable to attend the session doesn’t miss out on key developments.
Keith Woolley, Director of IS, Homegroup, commented: “I was very keen to adopt web conferencing technology to positively impact our business. Key criteria was guaranteed security, easy set up and a simple, intuitive interface for our users. GoToMeeting and GoToWebinar tick all these boxes and are already playing a pivotal role in reducing travel expense and enabling us to work smarter, more efficiently with consistent and accurate messages. With a low flat-monthly-fee for as many meetings as we want, we have already experienced a significant return on our investment.”
“Citrix Online is committed to providing innovative, affordable and easy-to-use online collaboration tools that offer companies of all sizes critical cost and productivity advantages,” said Andrew Millard, Marketing Director for Citrix Online UK. “Homegroup’s experience with travel expense reduction and productivity enhancements is a testament to the power of collaboration technology to change the economics of a business – an especially important consideration in this challenging economy.”
GoToMeeting offers a range of features to make it easy for any business to meet and collaborate online, including total audio for integrated free phone conferencing, VoIP or both, and annotation and drawing tools.
GoToWebinar enables companies to present to up to 1,000 people at once and comes with advanced planning, presenting and analytical features such as automated email invitation templates, polls and survey tools and attendee monitoring.
